Frequently Asked Questions

How to Donate

We can lift up to 3 items free of charge from residential properties throughout Wigtownshire, subject to the items being reusable.

Reusable = item of high quality materials and no rips, tears or heavy scratches.

  1. You can either telephone or come in and see us at our centre in Stranraer.
  2. We will then ask you a few questions about the items e.g. does the item have current fire regulation labels attatched?
  3. Once we have all the information we require we will book your request on to our database for collection, this will be in the morning or afternoon between Monday and Friday.
  4. On the day agreed with you, our van will arrive and uplift the item or items from you from within your property.

OR

If you would like to deliver the items to us yourself please contact a member of staff before setting off, to confirm that we are able to re-use them.

If we are unable to reuse the items we can take items away for disposal. This is chargeable so we would encourge customers to confirm the price for this service in advance as there is a scale of charges depending on the weight of the items to be disposed of.

We reserve the right to sell or dispose of any item in our shop.

Portable Appliance Testing

At Reuse Shop we carry out portable appliance testing and function test electrical appliances on a daily basis as part of our quality standards for reuse of electrical appliances, in fact we have tested 10’s of thousands of items so you can be safe in the knowledge that we have the experience as well as the competent, skilled and qualified personnel to undertake the portable appliance testing of your electrical appliances.

As rates vary due to the rural location of our clients we offer below a guide to the general cost of Portable appliance testing.

First 10 items: £25.00
Subsequent items £2.30 per item
Travel cost Out of town only, 40p per mile

Quality Assurance

You can be rest assured that our staff will be fully trained and qualified where necessary within their area of work along with the appropriate skills and experience to undertake the tasks required.

As part of our commitment to our staff and customers we ensure our staff undertake a full induction into our business. This will be complemented by one or more of the range of accredited and non accredited training courses we have delivered to our staff throughout the year.

In any piece of work we do we would ensure a method statement and risk assessment will be provided to ensure our team work to a prescribed programme and in a safe and coordinated fashion to ensure our customers are wholly satisfied with the outcome of our service.

A sample of the training provided to our staff

  1. Basic first aid
  2. Movement & Handling
  3. Distribution & Warehousing SVQ level II
  4. Risk assessments
  5. Cooker connection/disconnection
  6. Portable appliance testing
  7. Administration SVQ level II
  8. European Computer Driving Licence
  9. Open learning programmes
Environmental Policy

At Reuse Shop we feel the environment is really important so believe in the recycling of all materials where possible, and, where this cannot be achieved, in the safe disposal of all waste, using either local authority waste disposal amenities, or licensed and reputable waste disposal contractors. Our target is the recycling of 75% of everything we process.

Recycling saves energy and enables us to reduce our carbon emissions.

We are proud to say that recently, and because of our networking and major assistance from our charitable associates, we have been able to organise the re-use of substantial amounts of furniture and effect gathered from house clearances.
Many of these items are sold at heavily discounted prices to assist families with low income.

Partnerships

Criminal Justice: We work in partnership with Stranraer Criminal Justice System to provide placements for people serving community service orders as an alternative to imprisonment.

Private local training providers We work in partnership with local training providers such as Working Links and private training companies to provide placements for people to undertake work experience. We provide the opportunity to come and work with us and undertake training at the same time whilst being supporting to find permanent employment, as the transferable skills that people learn whilst working with us can be reused within other working environments.

These organisations include:

Third Sector
Cromarty
Apex
Project Scotland
Adult Team with Adult Disability
Supported Employment Service
Woman’s Aid
Loreburn Housing Association
Dumfries and Galloway citizen’s advice

Buying from Reuse Shop

Who can buy?

We are open to the general public.

Price List
The Reuse Shop cannot provide exact prices for any item, as this is dependent on the stock we have in at the time, the quality and condition of the item.

Request Item 
If you would like to request an item should one become available, use our Request Item Form:
Download Form